Prerequisites 

-Admin access to AMCDM.road3.local server

-Admin login for Ricardo application

 

Procedure 

  1. Connect to AMCDM.road3.local server using your admin credentials.
  2. Login to Ricardo application.
  3. Select ‘AMS001’ and press OK.

4. Go to the top menu and select Process > Process CDS replies  - this will show you all messages waiting for clearance (see below).

5. Click 'process replies' - for manual process

6. If they process as expected, a count will increase and you can end the procedure here.

If they don't process:

7. Go to task manager > services > ricardomulticomservice…  and check this service is running.

If running but not working - this is a technical glitch

8. If so, restart the server using CMD or ask infrastructure to complete this task for you.

9. Check service after restart - if running - manually run again (repeat steps 1 to 7)

If this still doesn't work - this is a token refresh is needed

*** Solution in Microsoft Teams general folder for ERP channel***